Felicia Fick is the Office Manager at Tree Care Enterprises and a familiar voice to both customers and team members. She first connected with the company when John Richards recognized her exceptional customer service skills while she was working at Rockford Country Club and invited her to join the team in a part-time role. That role quickly grew into a full-time position, and Felicia has now been with Tree Care Enterprises for over eleven years.
Today, Felicia serves as the hub of communication for the company. Many customers expect to hear her voice when they call, and she is frequently mentioned in reviews for her responsiveness, professionalism, and proactive communication. Whether she's handling a high volume of calls or coordinating across teams, Felicia brings energy and consistency to every interaction — often managing more than 100 calls in a day without missing a beat.
She also played a key role in implementing the company's CRM system, SingleOps, and is widely regarded as the in-house expert. Her ability to stay organized, move quickly, and keep things on track has made her an invaluable resource across the business.
Felicia is known for her strong work ethic, direct communication style, and deep loyalty to the company. She thrives in a fast-paced environment and takes pride in making sure both customers and teammates are taken care of.
Beyond the Job
Felicia has a young son who is at the center of her life. Outside of work, she brings the same level of dedication and care to her family as she does to her role at Tree Care Enterprises.