Privacy Policy

Effective date: May 7, 2026

Tree Care Enterprises, LLC ("Tree Care Enterprises," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to www.treecareenterprises.com and to any phone, email, or SMS interactions you have with us about service.

If you have a question about this policy at any point, you can reach us at:

Tree Care Enterprises, LLC 5563 Kilburn Ave, Rockford, IL 61101 (815) 965-5757 info@treecareenterprises.com

1. Information we collect

We collect:

Contact information: your name, email address, phone number, and address (when you submit our estimate request form, sign a service agreement, or share it with us by phone)
Service information: the property where work will be performed, the work you're requesting, and any details you provide
Communication records: copies of emails, texts, voicemails, and call notes we exchange with you
Payment information: card information you provide for payment, processed by our payment provider ProPay (we don't store full card numbers on our systems)
Website usage data: IP address, browser type, device, pages visited, and similar data collected automatically when you use our website

We don't intentionally collect more than we need to do our job.

2. How we use your information

We use what we collect to:

Respond to estimate requests and questions
Schedule, perform, and follow up on service
Communicate with you about your appointments, work in progress, and invoices
Process payments
Send appointment-related text messages (with your opt-in — see Section 4)
Improve our website and services
Comply with legal obligations and protect our business and customers

3. Cookies and analytics

Our website uses Google Tag Manager and Google Analytics to understand how visitors find and use our site. These tools place cookies on your browser that collect anonymized usage data — pages visited, time on page, referring source, approximate location. We use this data only to improve the site.

You can control cookies through your browser settings or by visiting Google's Ads Settings and Analytics opt-out add-on pages. Disabling cookies may affect how some parts of the site work.

4. SMS / text messaging

If you opt in to text messages from Tree Care Enterprises, we use your phone number to send appointment confirmations, reminders, crew-arrival notifications, job status updates, estimate follow-ups, and invoice or payment reminders. The full SMS terms — including how to opt out, message frequency, supported carriers, and other required disclosures — are at SMS Program Terms.

Phone number collection. We collect phone numbers when you submit our estimate request form, sign a service agreement, or provide your number when scheduling by phone.

Consent records. When you opt in via our website form, we record the timestamp and the consent language displayed at the time of your submission. For verbal consent during phone scheduling, we record the date and time of consent in our customer notes. You may request a copy of your consent record at any time.

No sale or sharing of SMS data. We do not sell, rent, or share phone numbers or SMS opt-in consent with third parties for their marketing purposes. SMS opt-in consent is collected solely for Tree Care Enterprises communications and is not shared with affiliates or partners.

Right to opt out. Reply STOP to any of our text messages at any time to unsubscribe. See the SMS Program Terms for full instructions, including how to re-subscribe.

5. How we share information

We don't sell or rent your information to anyone. We share information only as needed to operate our business and only with service providers who agree to keep it confidential. The third-party services we currently use are:

SingleOps — our customer management and scheduling system
Our SMS messaging provider — for delivering service-related text messages (appointment confirmations, reminders, status updates, invoicing)
ProPay — our payment processor
Resend — our transactional email provider (estimate confirmations and similar)
Google Workspace — our email and file storage (Google LLC)
Google Analytics & Google Tag Manager — anonymized website usage analytics (Google LLC)
Cloudflare Turnstile — bot protection on our forms (Cloudflare, Inc.)

We may also disclose information when required by law (for example, a valid court order) or to protect the rights, property, or safety of Tree Care Enterprises, our customers, or others.

6. Data retention

We keep your information only as long as needed for the purposes described above and to meet our legal and accounting obligations. Customer records — including contact info, service history, and signed service agreements — are typically retained for seven years after your last service. SMS opt-in consent records are retained for as long as you remain opted in, plus a record of your opt-out for our compliance files.

7. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission for online payments and access controls on customer records. No method of transmission or storage is perfectly secure, but we work to reduce risk.

8. Your rights

You have the right to:

Access the personal information we have about you
Correct information that's inaccurate or incomplete
Delete your information, subject to our legal and accounting retention requirements
Opt out of any communication channel — text, email, or phone

To exercise any of these rights, contact us at info@treecareenterprises.com or (815) 965-5757. We'll respond within a reasonable time.

9. Children's privacy

Our website and services are not directed to children under 13, and we don't knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we'll delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we'll update the effective date at the top of this page. We encourage you to review it occasionally.

11. Contact us

For any privacy-related question or request:

Tree Care Enterprises, LLC 5563 Kilburn Ave, Rockford, IL 61101 Phone: (815) 965-5757 Email: info@treecareenterprises.com